Shipment Policy
Last Updated: July 2026
At Muffin, we know you're excited to receive your little one's new favourite nightwear! 💛
We work hard to ensure every order reaches you safely and as quickly as possible.
Order Processing
• All orders are processed within 24-48 working hours after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During product launches, festive seasons or sale events, processing may take an additional 1-2 business days.
Shipping Across India
We currently ship across all serviceable PIN codes in India through our trusted courier partners.
Delivery Timeline
Estimated delivery timelines are:
| Location | Delivery Time |
|---|---|
| Metro Cities | 2-4 Business Days |
| Tier 2 Cities | 3-6 Business Days |
| Tier 3 & Remote Areas | 5-8 Business Days |
Please note that these timelines are estimates and may vary due to weather conditions, courier delays, natural calamities or other unforeseen circumstances.
Shipping Charges
Free Shipping
We offer FREE Shipping on all prepaid orders above ₹999.
Standard Shipping
Orders below ₹999 will attract a nominal shipping charge, which will be displayed during checkout.
Cash on Delivery (COD)
Cash on Delivery is available for most serviceable PIN codes.
An additional COD handling fee may apply and will be shown during checkout.
To avoid extra charges and enjoy faster dispatch, we recommend choosing prepaid payment methods.
Order Tracking
As soon as your order is shipped, you'll receive:
- Shipping confirmation via Email
- WhatsApp notification (where applicable)
- Tracking link with courier details
You can track your order anytime using the tracking link provided.
Multiple Products
If your order contains multiple items, they may be shipped together or separately depending on stock availability and warehouse location.
There will be no additional shipping charge for split shipments.
Delivery Attempts
Our courier partners generally make up to three delivery attempts.
If delivery is unsuccessful after multiple attempts due to incorrect address, unavailable recipient or refusal to accept the parcel, the shipment may be returned to us.
Re-shipping charges may apply in such cases.
Address Accuracy
Please ensure your shipping address, PIN code and contact number are entered correctly while placing your order.
Muffin cannot be held responsible for delays caused by incorrect or incomplete shipping information.
Delayed Deliveries
While we always strive for timely delivery, occasional delays may occur due to:
- Weather conditions
- Public holidays
- Courier network disruptions
- Government restrictions
- Natural calamities
We appreciate your patience in such situations and will do our best to keep you informed.
Damaged Package
If your package appears damaged or tampered with at the time of delivery, we recommend:
- Refusing the delivery if possible.
- Taking clear photographs or a short video of the package.
- Contacting us within 24 hours of delivery.
We'll work with you to resolve the issue as quickly as possible.
International Shipping
Currently, Muffin ships only within India.
We hope to bring Muffin to families across the world soon!
Need Help?
We're always happy to assist.
Email: support@muffinindia.com
WhatsApp: +91 9164645864
Our support team is available during business hours and will respond as quickly as possible.